For product help: On Mattel’s Web site
Customer service reps are available Monday through Friday: 9 AM to 7 PM Eastern Time, 6 AM to 4 PM Pacific Time, and on Saturday: 11 AM to 7 PM Eastern Time, 8 AM to 4 PM Pacific Time.
Fisher-Price products, including Baby Gear, Infant Toys and Car Seats: In the US and Canada: 800-432-5437
Power Wheels Products: In the US and Canada: 800-348-0751
Tyco R/C products, including Electric Racing: In the US and Canada: 888-557-8926
Fisher-Price “Character Brand” products, including Sesame Street, Blues Clues, and Dora the Explorer: In the US and Canada: 888-892-6123
You can reach Hasbro customer service during business hours: Monday through Friday from 8:30AM to 4:30PM EST.
Games (Milton Bradley, Parker Brothers, Hasbro Games) 888-836-7025
Playskool (preschool and infant products) 800-752-9755
Hasbro (all other Hasbro products) 800-327-8264
Tiger Electronics, 800-844-3733
TOYS ‘R’ US
For information on store toy assembly services, call 1-800-TOYSRUS or go to www.toysrus.com