The Short of It
This is different from those airline stories you usually hear—no one got kicked off for a screaming toddler or told to cover up while breastfeeding. In fact, Southwest Airlines helped a mom when she needed it most.
Peggy Uhle was already on the runway aboard a flight in Chicago destined for Columbus when the plane turned around and taxied back to the gate, according to travel blog Boarding Area. There, flight attendants informed her that she needed to call her husband at home in Denver. She discovered her 24-year-old son was in a coma.
Anyone who's had to change their flight knows it can be a huge pain and pretty pricey, but Southwest employees had already rebooked Peggy for a flight home, completely free of charge.
"The gate attendant already knew the situation and had booked me on a direct flight to Denver that was leaving in the next two hours," she said. "They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver. My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing."
Peggy's son suffered a traumatic brain injury and is now recovering. We wish her well and are so glad airline staff treated her with so much compassion and care. Shouldn't that be the norm?
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